Privacy Policy

We collect the following categories of personal information:

• Contact details you provide when you enquire or place an order: full name, email address, WhatsApp or phone number, country and city of delivery.
• Identity and compliance documents we are required to verify under shipping and customs rules: passport or national ID, tax identification number (KRA PIN, TIN, etc.), and proof of address where the destination country requires it.
• Order details: the Vehicle you have selected, payment receipts, shipping addresses, Bill of Lading, and any messages you exchange with our sales team.
• Technical data: IP address, browser type, device type, pages visited, and referring URL, collected automatically through cookies and similar technologies. See our Cookie Notice.

• To respond to your enquiries and provide quotations.
• To process orders, arrange shipping, issue invoices and Bills of Lading, and complete pre-shipment inspection.
• To communicate with you about your order via email, WhatsApp, phone or SMS.
• To comply with anti-money-laundering, sanctions, customs and tax obligations in Japan and the destination country.
• To improve our website, listings and services through aggregated, non-identifiable analytics.
• To send you, with your consent, occasional marketing about new stock and promotions. You can opt out at any time using the unsubscribe link in any email or by replying STOP to a WhatsApp message.

We process your information on the following bases, depending on the activity:

• Performance of a contract: to fulfil your order and deliver the Vehicle.
• Legal obligation: to comply with shipping, customs, tax and anti-money-laundering rules.
• Legitimate interest: to operate, secure and improve our website and services, and to prevent fraud.
• Consent: for non-essential cookies and for marketing communications.

We do not sell or rent your personal information. We share it only with the parties needed to complete your order or comply with the law:

• Inspection bodies: JEVIC, QISJ, EAA and similar pre-shipment inspectors, who require chassis number and destination details.
• Shipping lines and freight forwarders: to issue the Bill of Lading and book vessel space.
• Banks and payment processors: to receive your payment and issue receipts.
• Customs authorities and port operators: in Japan and in the destination country, where required by law.
• Service providers: hosting, email, analytics and customer-support tools that we have contracted with under appropriate confidentiality obligations.
• Government, regulators and law enforcement: where we are legally required to disclose information.

Because we ship vehicles from Japan to multiple African countries, your information will be transferred between Japan, your destination country and the countries where our service providers operate. We rely on contractual safeguards and the legitimate purpose of fulfilling your order to make these transfers lawful.

We retain order records (invoices, Bills of Lading, KYC documents) for at least 7 years to comply with Japanese tax and customs law. Marketing contact details are kept until you unsubscribe. Website analytics data is retained in aggregated, non-identifiable form.

• Our website uses HTTPS encryption end to end.
• Access to customer records is restricted to authorised staff on a need-to-know basis.
• Payment is by direct bank transfer to our Japan business account. We never store full card numbers and never request card details by email or WhatsApp.
• If we ever suffer a breach affecting your personal information, we will notify you and the relevant regulator without undue delay.

Depending on the country you live in, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Ask us to delete information we no longer need to keep, subject to our legal record-keeping duties.
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the data-protection authority in your country.

To exercise any of these rights, email sales@ravomotors.com. We will respond within 30 days.

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Policy as our business and the law evolve. The version published on this page is the current version. Material changes will be highlighted on the homepage or notified by email where appropriate.

Questions or requests about your personal information? Email sales@ravomotors.com.